By Matthew Higgins

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It’s important that if something is unclear, you make an effort to understand the requirements fully; otherwise you end up looking stupid if you have described something completely irrelevant. If the scope of your work is to ‘Improve an existing site’, this is where you need to work through and review the existing site, along with what could be improved on every front. Make an effort to take little things into account, like accessibility and functionality. If you’ve been brought in to work on a small, specific task, this would be a good time to list what you need to do with it, break it down, and identify what you could do that would ensure every element of it works correctly.

Brilliant customer service as a freelancer is about being individual, and about clients enjoying working with you. There are lots of ways you can do this! I hope that armed with this basic guide, you will be able to find your first client, write a top-notch proposal, and successfully please your first paying customer. Have a look online at some blogs, discussions and articles, particularly in web design and development communities about how to please your clients, and keep an eye out for anything you notice which you can stow away for the future.

Facilities – I list the various tools and facilities that I have available, some specifications of my 37 workspace, the software I’ve got, the professional networks I belong to, and the tools I use to manage, coordinate and keep track of my work. This gives clients a little additional peace of mind, showing that I’ve got backing me up. • Previous Work –At this point, it’s a good idea to give some examples of notable or high profile projects you’ve worked on. It can give you a bit of an edge if you’ve got something substantial that you can squeeze in early on, however including this at this point is far from essential.

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