
By Lisa Aronson Fontes PhD
Choked with sensible tips and examples, this critical, straight-talking advisor is helping execs behavior effective interviews whereas development powerful operating relationships with culturally and linguistically varied consumers. Chapters conceal verbal and nonverbal how you can construct rapport and produce admire; how one can triumph over language boundaries, together with potent use of interpreters; culturally efficient interviews with little ones and kids; and key matters in operating with immigrants and refugees. thoughts for warding off universal cross-cultural misunderstandings and generating reasonable, actual stories are offered. each bankruptcy concludes with thought-provoking dialogue questions and assets for extra studying. (20100201)