By Anni Townend

This booklet focuses upon what's assertiveness and the way this is often constructed within the agency. It identifies some great benefits of having assertive staff and the variations in assertiveness due to age, gender, tradition, and so forth. The e-book additionally appears on the position of assertiveness in handling clash, engaging in functionality value determinations, discrimination and bullying, with using compelling case research fabric.

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35 4 Assertive Communication Introduction Assertiveness is about self-respect and respect for others, of communicating from an I’m OK: You’re OK life position with other people. The language of assertive communication reflects the values and beliefs that underpin assertiveness, of self-awareness and awareness of other people, in particular of being aware of choices that we are making in terms of how we interpret situations, and how we behave towards others. Assertive communication is a language of connection in which each person is self-aware and aware of others, physically, emotionally, intellectually, and spiritually.

Trust. Be brave physically, intellectually, emotionally, and spiritually. Be vulnerable physically, intellectually, emotionally, and spiritually. Not know always how to do something. Make mistakes. Take risks. Have fun. Live with passion. Do something differently. Shift and change thinking and feeling. Question self and others. Challenge negative thinking about self and others. Case study: The essence of assertiveness, positive self-assertion, and assertive relationships in organizations It was feedback about his behavior at the final stage of an interview process that was the beginning of a journey of personal and interpersonal transformation for Atif Sheikh.

He has reclaimed his humor and now sees the intent behind it as coming from a very different, much more positive place than previously. He enjoys using it to challenge others and to remove status from around the table. The process of becoming himself, of having the courage to be himself and to be open and honest in relationships, started with feedback from Positive Self-Assertion others about his behavior. Atif used the feedback to explore and clarify his true values and the beliefs about himself and others; and to further and better his understanding of himself and his relationship with others.

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